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Privacy Policy

Last updated: 10/19/2025

Introduction

TeamPulze ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our team feedback and survey platform.

By using TeamPulze, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Information You Provide

  • Account Information: Name, email address, and password when you create an account
  • Team Member Information: Names and email addresses of team members you add to your team
  • Survey Responses: Feedback, ratings, and comments submitted through pulse surveys
  • Payment Information: Billing details processed securely through our payment processor (we do not store credit card details)

2. Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent on the platform
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies: Essential cookies for authentication and preferences (see Cookie Policy below)
  • Error Logs: Technical information when errors occur (via Sentry)

How We Use Your Information

We use your information to:

  • Provide and maintain the TeamPulze service
  • Create and manage your account and team
  • Collect, analyze, and display pulse survey responses
  • Generate AI-powered insights from team feedback
  • Send pulse invitations and notifications to team members
  • Process payments and manage subscriptions
  • Improve our service and develop new features
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

Anonymity and Confidentiality

Survey Responses: When team members respond to pulses, their individual responses are anonymous to managers by default. We aggregate responses to show trends and insights without revealing individual identities.

AI Insights: AI-generated insights are based on aggregated, anonymized response data. No individual responses are directly shown to managers.

Unique Response Links: Each team member receives a unique link to respond. This ensures one response per person while maintaining anonymity.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Supabase (hosting/database), Stripe (payments), OpenAI (AI insights), Sentry (error monitoring)
  • Team Members: Within your team, managers can see aggregated insights (not individual responses)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

Your Rights (GDPR Compliance)

If you are in the European Economic Area (EEA), you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restriction: Request limitation of data processing
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to certain types of data processing
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@teampulze.com

Data Retention

  • Account Data: Retained while your account is active, then deleted 30 days after account deletion
  • Survey Responses: Retained for 2 years or until you delete them
  • Aggregated Analytics: May be retained indefinitely in anonymized form
  • Backups: Deleted data may remain in backups for up to 90 days

Cookie Policy

We use the following types of cookies:

  • Essential Cookies: Required for authentication and core functionality (sb-access-token, sb-refresh-token)
  • Preference Cookies: Remember your language and settings
  • Analytics Cookies: Help us understand how you use the platform (with your consent)

You can control cookies through your browser settings, but disabling essential cookies may affect functionality.

Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit (HTTPS/TLS) and at rest
  • Secure authentication via Supabase
  • Regular security audits and updates
  • Access controls and role-based permissions
  • Anonymization of survey responses

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Children's Privacy

TeamPulze is not intended for use by individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

International Data Transfers

Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for transfers from the EEA.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Your continued use after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at dpo@teampulze.com